Debbie insurance response 'just not good enough'

Mr Christensen is asking anyone with an outstanding insurance issue to get in touch.
Mr Christensen is asking anyone with an outstanding insurance issue to get in touch. Madolyn Peters

IT HAS been six months since Tropical Cyclone Debbie caused widespread destruction in our region and Federal Member for Dawson George Christensen believes the response from insurance companies has been far from satisfactory.

The MP will raise his concerns with both the Insurance Council of Australia and the Federal Minister for Revenue and Financial Services and he wants to hear from anyone who still has unresolved issues.

"The reality for many in the region and, particularly in Proserpine, the Whitsundays and Bowen, is that we are heading into another cyclone season and they have houses and businesses that are still exposed to the elements,” Mr Christensen said.

"While some people have had good experiences and had their claims settled quickly and efficiently, my office has had numerous complaints about the whole process.

"And let's remember, this is at a time when people are stretched to the limit.

"Some people are still struggling to get an agreed Scope of Works.

"Others are being offered cash settlements at less than 50 per cent of their Scope of Works. And there is a definite disincentive for people who want to engage their own builder.

"We are also hearing from others with outstanding claims who are now being told their policies will not be renewed.

"This is just not good enough.”

Mr Christensen is asking anyone with an outstanding insurance issue to get in touch.

"If you are being screwed around by insurance companies and assessors over your claim, I want to know about it,” he said.

More than 75 per cent of insurance claims lodged totalling $1.47billion have been closed, said the Insurance Council of Australia.

Insurance Council CEO Rob Whelan said the 68,848 claims stretched from the Whitsundays through to southern NSW - an area three times larger than the United Kingdom. He said the closure rate was running 12 per cent ahead of similar disasters.

Topics:  george christensen proserpine tc debbie whitsundays

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